Privacy Policy

About our privacy policy

Gaia Seeds cares a lot about your privacy. We therefore only process data that we need for (the improve) our services and handle the information we provide about you and your use of our services with care services have collected. We never make your data available for commercial purposes third parties. This privacy policy applies to the use of the website and the services provided by Gaia Seeds. The effective date for the validity of these conditions is 13/01/2020, with the publication of a new version voids the validity of all previous versions. This privacy policy describes what information about are collected by us, what this data is used for and with whom and under what conditions this data may possibly be shared with third parties. We also explain to you how we process your store data and how we protect your data against misuse and what rights you have in relation to it the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy contact, you find contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which one security techniques we use and for whom the data is visible.

Online store software
Opencart

Our online store was developed with software from Opencart, we have chosen for our web hosting Anders Vultr. Personal data that you make available to us for the purpose of our services is shared with this party. Anders Vultr has access to your data to provide us with (technical) support offer, they will never use your data for any other purpose. Anders Vultr is based on the agreement that we have concluded with them, we are obliged to take appropriate security measures. This security measures consist of the application of SSL encryption and a strong password policy. There are Regular backups are made to prevent data loss.

Web hosting
Vultr

We purchase web hosting and email services from Vultr. Vultr processes personal data on our behalf and does not use your data for its own purposes. This party can, however, collect metadata about usage of the services. This is not personal data. Vultr has appropriate technical and organizational measures have been taken to prevent loss and unauthorized use of your personal data. Vultr is up obliged to maintain confidentiality under the agreement.

E-mail and mailing lists
Mautic

We send our email newsletters with Mautic. Mautic will never use your name and email address for its own use purposes. At the bottom of every email sent automatically via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data will be processed by Mautic stored securely. Mautic uses cookies and other internet technologies that provide insight or emails are opened and read.

Payment processors
Mollie

We use the platform to process (part of) the payments in our online store Mollie. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your protect personal data. Mollie reserves the right to use your data to: to further improve services and in this context share (anonymized) data with third parties. All The above-mentioned guarantees with regard to the protection of your personal data also apply apply to the parts of Mollie's services for which they engage third parties. Mollie saves your data for no longer than is permitted by the legal periods.

Reviews
Webwinkelkeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur then you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can: can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data to protect. WebwinkelKeur reserves the right to: to engage third party services, we have given permission to WebwinkelKeur for this. All The above-mentioned guarantees with regard to the protection of your personal data also apply applies to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
DHL

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL for carrying out the deliveries. It is necessary for us to provide you with your name, address and share residence information with DHL. DHL only uses this data for the purpose of carrying out the agreement. In the event that DHL engages subcontractors, DHL will also provide your data to these parties available.

Invoicing and accounting
Silvasoft

We use the services of Grievink Administratie en Fiscaal Advies to maintain our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used to administer sales invoices. Your personal data will be sent and stored protected. Grievink Administrations and tax advice is obliged to maintain confidentiality and will protect your information treat data confidentially. Grievink Administrations and Tax Advice does not use your personal data for other purposes purposes other than those described above.

Purpose of data processing

General purpose of the processing

We only use your data for the purpose of providing our services. That is, the purpose of the processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - To contact you at a later time, we will ask your explicit permission to do so. Your data will be not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data collected automatically by our website is processed for the purpose of providing our services to further improve. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation with tax and criminal investigations

In appropriate cases, Gaia Seeds may be held to do so on the basis of a legal obligation sharing your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will do so within the options offered by the law oppose that.

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicates that you no longer wish to use our services. If you let us know, we will do so interpret it as a request to forget. Based on applicable administrative obligations, we submit invoices with to store your (personal) data, so we will store this data for as long as the applicable period runs save. However, employees no longer have access to your client profile and documents that we send to in response to your order.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. We explain which ones below these are and how you can invoke these rights. In principle, we aim to prevent abuse copies and copies of your data will only be sent to your email address already known to us. In case you have the If you wish to receive data at another e-mail address or, for example, by post, we will ask you to register legitimize. We keep an administration of completed requests, in the event of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to do so at any time file a complaint with the Dutch Data Protection Authority if you suspect that we have collected your personal data wrong way.

Right of inspection

You always have the right to request access to the data that we process or have processed that relates to your person or can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. Send if your request is granted we will send you a copy of all data with an overview of the processors who process it at the e-mail address known to us have data in our possession, stating the category under which we have stored this data.

Right of rectification

You always have the right to request access to the data that we process or have processed that relates to your person or can be traced back to this, to have them adjusted. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted we will send you a confirmation that the data has been changed at the e-mail address known to us.

Right to restriction of processing

You always have the right to process the data that we process that relates to your person or for that purpose traceable. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. Send if your request is granted We will send you a confirmation to the e-mail address known to us that the data will no longer be restricted to you are processed.

Right to portability

You always have the right to request access to the data that we process or have processed that relates to your person or can be traced back to this, to be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. As your request If this is granted, we will send you copies or copies of all data about you to the e-mail address known to us we have processed or has been processed by other processors or third parties on our behalf. To all In such a case, we will most likely no longer be able to continue the service, because the security linking of data files can then no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data in appropriate cases or on behalf of Gaia Seeds. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will send copies and/or copies of it make available to you data that we process or have processed and then permanently cease processing. You have furthermore, the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. Do you believe that this is the case? please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged to provide access to this data based on applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can store this information interpret correlations with other data sets and thus track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products.

Third party cookies

If third-party software solutions use cookies, this is stated here privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most recent version. If the new privacy policy has consequences for the way in which we have already collected data relating to you, we will inform you by e-mail.